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Web pages
1. ATG
| Ecommerce software & solutions, ecommerce ondemand software, customer service & support software, call center software & solutions, email & web marketing, knowledge management from ATG |
http://www.atg.com/
2. Customer Service Benchmarking Association
| Customer Service Benchmarking Association is an association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members. |
http://www.csbenchmarking.com/
3. Help Desk Software World
| This is the help desk software and information resource and portal. It covers all aspects of management and audit for all types of help desks, including help desk application, call center outsourcing, and help desk management software sections. |
http://www.help-desk-world.com/
4. The Resource Center for Customer Service Professionals
| Largest selection of helpdesk, ITIL, callcenter, CRM and customer satisfaction training seminars, telecommunication training courses, certifications, books, videos, and other telecom and ITSM resources on the web. |
http://www.the-resource-center.com/
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